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Frequently asked Questions

Withdrawal from purchase

14 days is the right of withdrawal, which means that we will return the product purchased online within 14 calendar days, even without justification.

The consumer who qualifies as a consumer may withdraw from the contract without giving any reason within 14 calendar days (including the 14th calendar day). 45/2014 on the detailed rules of contracts between the consumer and the business on how to do this. (II. 26.). The consumer may exercise his right of withdrawal from the day on which he received the goods.

The Buyer's statement of withdrawal from the Consumer must be sent to our Company at its postal or e-mail address.

If the right of withdrawal is exercised, the buyer must arrange for the return of the product at his own expense. The product affected by the cancellation cannot be returned by cash on delivery, we are not able to perform cash on delivery. In the event of withdrawal, we may demand compensation from the consumer for damages resulting from improper use of the goods. In addition, the buyer will not incur any other costs in connection with the withdrawal.

The consumer does not have the right of withdrawal :

  • with regard to the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;
  • in the case of a non-prefabricated product which has been produced on the consumer's instructions or at his express request, or in the case of a product which is clearly personalized to the consumer or which by its nature cannot be returned;
  • for sealed packaging which cannot be returned after opening for health or hygiene reasons after opening (hair clippers, hair stylers, hairbrushes, men's razors, women's razors, epilators, IPL permanent depilatories, waxing devices, men's depilatory products, women's depilatory products, electric toothbrushes, toothbrush heads, thermometers, inhalers, etc.);
  • and in other cases specified by law.

At the customer's request and expense, we will take care of the return, the relevant requests will be received by our customer service.

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